Introduction
Welcome to Shubh Yatra Fly. These Terms & Conditions govern your access to and use of our website, https://shubhyatrafly.com/, and the travel-related services we offer.
By accessing our website, submitting an enquiry, or booking a tour package, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website and services.
Our Services
Shubh Yatra Fly provides travel information, pilgrimage tour packages, itinerary planning, and travel assistance for destinations across India, including:
Kedarnath Dham
Badrinath Dham
Gangotri Dham
Yamunotri Dham
Haridwar, Rishikesh, and other pilgrimage destinations
Our services may include transportation arrangements, accommodation assistance, sightseeing, and other travel-related services, depending on the selected package.
The exact services included in a package will be communicated to the customer before confirmation.
Booking and Confirmation
Customers may submit booking enquiries through our website, telephone, email, or other available communication channels.
Submitting an enquiry does not automatically confirm a booking.
A booking is considered confirmed only after acceptance by Shubh Yatra Fly and completion of the applicable payment or advance payment requirements.
Customers must provide accurate names, contact details, travel dates, passenger information, and other requested details.
Any errors or changes to submitted information should be communicated as soon as possible.
Availability of hotels, transportation, and other travel services is subject to confirmation by the relevant providers.
Pricing and Payments
All package prices, inclusions, exclusions, and applicable charges will be communicated before booking confirmation.
Prices may vary depending on travel dates, seasonal demand, accommodation availability, transportation costs, and the selected package.
Any applicable taxes or additional charges will be disclosed where required.
Customers must make payments according to the payment schedule communicated during booking.
Optional activities, personal expenses, meals not included in the package, and other excluded services may incur additional charges.
Any price changes after confirmation will be handled according to the agreed booking terms and applicable law.
Cancellation and Refund Policy
Cancellation requests must be submitted through our official contact channels.
Cancellation charges, if any, will depend on the package terms, cancellation date, and the policies of the relevant hotels, transport operators, and other service providers.
Refund eligibility and the amount payable will be communicated to the customer according to the applicable cancellation terms.
Any non-refundable bookings, deposits, or third-party charges will be identified where applicable before confirmation.
Refunds, when approved, will be processed within a reasonable period, subject to payment provider and service-provider procedures.
If Shubh Yatra Fly cancels a confirmed service, we will communicate the available options in accordance with the agreed booking terms and applicable law.
Customers should review the specific cancellation and refund conditions provided with their booking before making payment.
Changes to Itineraries
Travel itineraries may need to be modified due to weather conditions, road closures, accommodation availability, transport disruptions, government restrictions, or other circumstances beyond our reasonable control.
Shubh Yatra Fly will make reasonable efforts to inform customers of significant changes and, where practicable, suggest suitable alternatives.
Any additional costs or refunds resulting from itinerary changes will be handled according to the applicable package terms and law.
Char Dham Yatra and Pilgrimage Travel
Customers travelling to Kedarnath, Badrinath, Gangotri, Yamunotri, or other pilgrimage destinations are responsible for:
Completing any mandatory registration, permits, or official formalities applicable to their journey.
Carrying valid identification and required travel documents.
Following instructions issued by local authorities and official pilgrimage management bodies.
Respecting temple rules, local customs, and religious practices.
Following applicable safety instructions, weather advisories, and route restrictions.
Informing us in advance of any special travel assistance or accessibility requirements.
Pilgrimage routes may involve high altitudes, steep terrain, changing weather, limited facilities, and physically demanding conditions. Customers should assess their fitness and preparedness before travelling and seek professional medical advice when appropriate.
Darshan, helicopter services, trekking access, and other regulated services are subject to availability, official permissions, weather, and the relevant operator's terms. These services cannot be guaranteed unless expressly confirmed.
Customer Responsibilities
Customers agree to:
Provide truthful and complete information.
Make payments within the agreed time.
Arrive at the designated pickup point on time.
Follow reasonable instructions from authorized travel personnel.
Respect other travellers, service staff, religious sites, and local communities.
Avoid unlawful activities or behaviour that could endanger themselves or others.
Take care of their personal belongings, valuables, and travel documents.
Customers may be responsible for additional costs arising from inaccurate information, missed departures, personal requests, or failure to comply with applicable requirements, where permitted by law.
Third-Party Service Providers
Some travel services may be delivered by independent hotels, airlines, helicopter operators, transport companies, guides, or other service providers.
Such services may be governed by the respective provider's terms and conditions. We will make reasonable efforts to work with reliable providers, but availability and operational decisions remain subject to the relevant provider's policies and circumstances.
Nothing in these terms excludes any responsibility that Shubh Yatra Fly has under applicable law.
Force Majeure and Unforeseen Circumstances
Shubh Yatra Fly shall not be responsible for delays or disruptions caused by events beyond our reasonable control, including:
Severe weather, heavy rainfall, floods, landslides, or snowfall.
Natural disasters, earthquakes, or other emergencies.
Government orders, travel restrictions, or route closures.
Strikes, civil disturbances, or public emergencies.
Transport interruptions or sudden service-provider closures.
We will make reasonable efforts to communicate important disruptions